Refund & Return Policy – Unani Kart

Effective Date: May 2026

Thank you for shopping with Unani Kart. Customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through https://unanikart.com/.

1. Return Eligibility

We accept returns or replacements only in the following cases:

  • Damaged product received
  • Wrong product delivered
  • Defective or expired product received
  • Missing items in the package

To be eligible for a return or replacement:

  • The request must be made within 48 hours of delivery.
  • The product must be unused and in its original packaging.
  • Clear photos/videos of the product and packaging must be provided as proof.

2. Non-Returnable Products

Due to hygiene, safety, and health regulations, the following items are not eligible for return or refund:

  • Opened or used products
  • Herbal, Ayurvedic, Unani, and wellness consumables once opened
  • Products damaged due to misuse or improper storage
  • Items purchased during special sales or clearance offers (unless damaged)

3. Refund Process

Once your return request is reviewed and approved:

  • Refunds will be processed to the original payment method.
  • Refund timelines may vary depending on banks or payment providers.
  • In some cases, store credit or replacement may be offered instead of a refund.

Estimated refund timeline:

  • UPI/Wallets: 3–5 business days
  • Debit/Credit Cards: 5–7 business days
  • Net Banking: 5–7 business days

4. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may provide:

  • A replacement product, or
  • A full/partial refund based on product availability and issue verification.

5. Cancellation Policy

Order Cancellation by Customer

Orders can only be cancelled before dispatch.

Order Cancellation by Unani Kart

We reserve the right to cancel orders due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent transactions
  • Incomplete customer information

If payment has already been made, the refund will be processed accordingly.

6. Return Shipping

  • In approved cases, return shipping instructions will be shared by our support team.
  • Customers should not return products without confirmation from our team.
  • Return shipping charges may be covered by Unani Kart for valid claims.

7. Important Health Disclaimer

Products sold on Unani Kart belong to Ayurvedic, Unani, herbal, and wellness categories. Individual results may vary based on body type, medical condition, and usage.

Customers are advised to consult a qualified healthcare professional before using herbal or wellness products.

8. Contact for Returns & Refunds

To request a return, replacement, or refund, contact us with your:

  • Order ID
  • Product photos
  • Issue details

Contact Information

Unani Kart
Jahangirganj, Ambedkar Nagar, Uttar Pradesh – 224147
Email: info@unanikart.com
Phone: +91 73986 14905